ALL ITEMS MUST BE RETURNED WITHIN 10 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE.

Receipt of a Return Merchandise Authorization # does not guarantee the acceptance of the return product. Final approval and acceptance will be based on meeting the criteria listed below and inspection of the product.

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RETURN POLICIES
Returns will only be accepted for merchandise found defective immediately upon receipt. Texas Security Equipment will provide YOUR CHOICE of a replacement item (pending availability) or full refund on all non-firearm products found defective upon receipt. Texas Security Equipment will not claim any responsibility for items damaged in shipping. For items damaged in shipping, Users need to file a claim with the carrier. If you receive a defective item, please immediately call the store at 254-752-8617 to request a return label.

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After your merchandise is returned and it meets the above criteria for eligible returns, you will receive a refund for the returned product.
 

• Shipping costs will not be refunded

• All promos that no longer qualify will be reversed

• Refunds will be made back to the original form of payment

• If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.

 

IMPORTANT NOTE ON DATED ITEMS:

Items that are past their expiration date may NOT be returned or exchanged for similar non expired items. We will make every effort to ensure that your products have the most up to date expiration dates and that you will receive the longest shelf life possible.

 

IMPORTANT NOTE ON BOOT RETURNS:

Boots may be returned, if upon receipt of your order, you determine the sizing is incorrect. Your sizing decision and the acceptance of your boots must occur before you put them in service and within 10 days of purchase. Boots returned with any evidence of use will be sent back to you and credit denied.

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IMPORTANT NOTE ON EMBROIDERY RETURNS:

No returns on embroidered items. The clothing item cannot be returned for anything other than mistakes in the embroidery or a manufacturer's defect in the clothing.

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WARRANTY ISSUES:

Returns and matters covered by manufacturer’s warranties must be coordinated directly through the manufacturer in most cases. Contact us at 254-752-8517 and we will be glad to provide you with contact information on any manufacturer warranted product.

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VERY IMPORTANT- FIREARM RETURNS!!

• Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for firearms once they have been transferred into your possession.

• We DO NOT reimburse FFL transfer fees on returned items.

• We do understand some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy).

  • By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer.

  • PLEASE DO NOT SEND DEFECTIVE FIREARMS DIRECTLY TO Texas Security Equipment.

  • Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees.

  • However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.

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ALL AMMUNITION SALES ARE FINAL

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BY USING AND ORDERING FROM OUR SITE, USER AGREES TO THESE TERMS.

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Last Modified June 21, 2021.

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